Security is bought against a day that may never come, which makes it unusually easy to sell badly. So the way out is written down beside the way in: how the money comes back, how long you have to ask, and what leaving does to the material we are holding.
Section IThe first fourteen days
If the enrollment turns out not to be what was needed, tell us so within the first fourteen days after we charge you and that month is returned whole. Nothing to fill in, nobody to convince, and no requirement that a single agent was ever deployed. What you bought was an assurance about a bad day. Stop wanting the assurance and you should stop paying for it.
Section IIAfter the opening month
Cancel on any day you choose. Cancelling ends the automatic renewal, and the month you have already bought remains yours: protection stays live to the end of it rather than dropping the second the button is pressed. We do not carve up part months, though two exceptions are honored without making you argue for them.
- Anywhere the law says the money is yours.
- Anywhere the charge was our own error: a quantity keyed wrongly by us, an invoice issued a second time, or a line you had already ended that renewed anyway. Those come back whole.
Section IIIWhat leaving does to the data
Refunding a subscription terminates the protection it paid for. Backed-up material on a terminated line is destroyed on the platform vendor's deprovisioning timetable, and agents stop reporting to the response desk straight away.
If something in the vault is still wanted, pull it out before cancelling. Ask, and we keep the subscription running while you retrieve what you need, which is a great deal easier arranged in advance than after the fact.
Section IVHow to ask for one
Write to support@constitutioncomputing.com from the account address with the invoice or receipt number to hand. The refund returns to the card that was charged and usually shows up inside five to ten business days, on a timetable your bank controls rather than we do.